Registration Holds
If you find an “Alert” in your UCDAccess student portal, that means you have a hold on your account.
If you have any of the following holds on your account, it could prevent you from registering for classes.
If you are unsure how to check for a hold on your account, review the checklist.
If you need more help or have any questions, you should make an appointment with your advisor.
- Read the Student Immunization Requirements and Compliance policy
- Visit the Health Center at Auraria website to learn more about meeting the campus immunization requirement
Academic Success Module (ASM)
You should have received an invitation to the Academic Support Module in Canvas. Complete the Module and then contact your academic advisor so they can grade your submissions and remove the hold.
Academic Warning
Schedule an appointment with your academic advisor in Navigate360
Academic Monitoring
Schedule an appointment with your academic advisor in Navigate360
This hold normally means that you need to consult your college’s advising office before registration.
Past Due Over $1500
Your student account has a past due balance exceeding $1,500. This hold prevents registration, transcript release, and diploma release. To remove the hold, pay your outstanding balance in full.
Questions? Contact the Bursar Office at 303-315-1800 or bursar@ucdenver.edu.
External Collections
Your account has been assigned to an external collection agency. To resolve this hold, follow the instructions provided by the collection agency or contact Student Debt Management & Collections for assistance.
Questions? Contact 303-315-1800 (Option 6) or collections@ucdenver.edu.
Loan Exit Interview
If you have graduated or are enrolled less than half-time, you must complete Exit Counseling at borrower.ecsi.net before this hold can be removed.
Questions? Contact Student Debt Management & Collections at 303-315-1800 (Option 6).
Loan - Federal
Action is required on your institutional loan account before this hold can be removed.
For assistance, contact Student Debt Management & Collections at 303-315-1800 (Option 6) or collections@ucdenver.edu. Additional information is available at https://www.cudenver.edu/student-finances/billing-payments/student-debt-management.
Finance Miscellaneous
Your account requires review or action before this hold can be removed.
Questions? Contact the Bursar Office at 303-315-1800 or visit https://www.cudenver.edu/student-finances for additional information.
Colorado state law requires any student enrolled for one or more credit hours in higher education to comply with the state’s immunization policy. This policy also applies to active military students, graduate students, students taking online only classes and those studying abroad.
Email the Office of Undergraduate Admissions or call 303-315-2601 to determine which transcripts the office needs to update your student records.
This hold normally means that you need to complete New Student Orientation (NSO) through the Orientation office.
Colorado state law requires that students who were assigned male at birth and are between the ages of 17 years, 9 months and 25 years old must certify that they’ve registered with the U.S. Selective Service System before they’re allowed to enroll in classes at a state-supported institution (Colorado Senate Bill 03-255).
For more information, see the Selective Service System’s Who Must Register page.
To learn how to fulfill the Selective Service registration requirement, visit CU Denver’s Selective Service Registration page.
How to Resolve a Hold
1. Log in to UCDAccess (student portal)
Log in to your UCDAccess student portal using your university credentials, and resolve any holds on your account.
If you forgot your password, you can use the password reset tool.
If you’re still having trouble logging in, you can contact the IT Service Desk for help.
2. Check to see if you have any holds
If you have a hold on your account, you will see an indicator above the icon, alerting you to the number of holds that need your attention before you can successfully register for classes. Click the icon to remove your account holds.
If you do not have any holds, there will be no indicator and you can plan to register as usual.
3. See current account holds
4. Select a hold and view instructions to remove it
5. Remove the hold then register for classes
After you have successfully resolved all registration holds, you will be eligible to register for classes. To learn how to register for a class, review our Class Registration guides for more information and instructions.
